CAFM Consultant, Project Manager
𝗝𝗼𝗯 𝗣𝘂𝗿𝗽𝗼𝘀𝗲:
| Reporting to the Operations Manager, responsible to support Sales and Marketing team. Responsible for Business Analysis, Consultancy and Project Management for multiple contracts and customers. |
𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
| Consultant Responsibilities • Meet with customers, analyze and document their business requirements • Maintain Client relationships and communication. • Implement and parameterize CAFM solutions based on customer requirements • Identify and recommend product parameterization, enhancements, or workarounds • Follow up on the pending project and prospect tasks and timelines • Develop custom reports and KPIs according to customer requirements • Train customers on the implemented software application. (user manual / videos wherever applicable) • Provide customer on-site and remote support and troubleshoot issues. • Pre-Sale support, including preparing and presenting application demos • Self-motivated, comfortable working independently and taking initiative without direct orders • Maintain a healthy relationship with the customer during and after the project completion • Occasionally travel outside UAE for customer projects implementations and demos • Prepare materials for presentations including proofreading & formatting documents, charts, tables, graphs, plans, etc. for various reporting and KPIs. • Post project implementation support. |
Project Manager Responsibilities:
| • Lead the implementation, accountable for overseeing, planning and driving projects • Responsible for all elements of a project from inception through to completion and sign off with the customer. • Managing project budget, ensuring the quality of the project or project timeline. • Develop project scope and objectives for respective work streams involving all relevant stakeholders and ensuring technical feasibility is met as per business requirements • Develop a detailed project plan to track progress with milestones, highlight critical paths and be drive each work stream towards closure. • Performing GAP analysis and defining solutions to gaps between clients requirements and solution features and liaise with the development team to develop the functionality. • Initiate pre-implementation phase of customer installation, Proof of Concept Pilot – training, presentation, testing and modification. • Use appropriate verification techniques to manage changes in project scope, schedule and budget cost. • Perform risk management to minimize project risks and escalate issues on deadlines as early as possible to senior management to enable appropriate corrective action to be taken. • Establish and maintain relationships with project based third parties/vendors during the course of a project cycle • The projects will be both cross-departmental and have dependencies on other programs and projects, therefore, requiring a high level of collaboration, and management skills to deliver within the constraint of scope, quality, time and budget. • The role necessitates strong interpersonal skills, with a high level of experience working at a management level and coordinating with other senior-level multifunctional stakeholders to achieve an outcome. • Accountable for project success and the day-to-day management of project execution which includes acquiring resources and coordinating the efforts of team members in order to deliver projects according to agreed contracts, plans and project milestones. • Daily, Weekly development meeting with the teams. • Assist with end – user training. |
| Objectives |
| SMART Objectives set by the line manager |
| Education/Qualification, Skills, Competencies and Experience |
| • Years of Experience: Minimum of 4-5 years of relevant experience in product development. • Project Management qualification such as Prince2, PMP / Agile • Knowledge and experience in facility management or CAFM technology is highly preferred • The ability to manage time, prioritise tasks, self-review your work and produce deliverables of high quality under tight client deadlines in time-pressured environments • Excellent interpersonal, communication, and leadership skills • Education: Minimum Degree Bachelor’s degree • Expert level skills with Microsoft Office products such as Excel, Word, Visio, MS Project / PM tools and experience in developing mock-ups. • Project Management skills and tools • Experience of full project lifecycle through initiation, execution, Go-Live and closure • Experience managing resources, time tracking, budgets and forecasting • Experience in working in a client & project-oriented industry. • Technical knowledge of software and implementation processes • Exposure to software development processes and enterprise-level technical architectures • The ability to manage time, prioritise tasks, self-review your work and produce deliverables of high quality under tight client deadlines in time-pressured environments • Excellent interpersonal, communication, and leadership skills • Language Skills: Fluent in English. Multilingual/Arabic is a plus |
Job Category: Software
Job Type: Full Time
Job Location: SAUDI (KSA) / Riyadh City
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